DeepTay provides a one-year limited warranty for eligible products from the date of delivery. This policy explains warranty coverage, remedies, exclusions, and how to submit a warranty claim.
Last Updated: September 21, 2026
At DeepTay, we stand behind the quality of our products. Unless otherwise stated on the applicable product page, eligible DeepTay products are covered by a one-year limited warranty from the date of delivery.
This warranty is intended to cover manufacturing defects and product quality issues that occur during normal and intended use.
Our official website is: https://deeptay.com/
For warranty support, please contact: support@deeptay.com
Eligible DeepTay products are covered by a 12-month limited warranty beginning on the date the product is delivered to the original purchaser.
The warranty applies only to products purchased:
Proof of purchase may be required before warranty service can be provided.
During the applicable warranty period, DeepTay may provide warranty support for verified defects in materials, workmanship, or normal product functionality.
Examples may include:
Warranty eligibility will be determined based on the nature of the issue, product condition, intended use, and applicable product documentation.
If a valid warranty claim is approved, DeepTay may, at its reasonable discretion and depending on the circumstances, provide one or more of the following remedies:
The specific remedy may depend on:
A warranty claim does not automatically entitle the customer to a full product refund.
Unless otherwise required by applicable law, this limited warranty does not cover damage or defects caused by:
Certain DeepTay products may be medical devices, mobility aids, rehabilitation products, bathroom safety products, respiratory products, or other healthcare-related equipment.
To maintain warranty eligibility, customers should use the product in accordance with:
Where professional fitting, installation, adjustment, training, or supervision is recommended, customers should obtain appropriate assistance.
Damage resulting from use that is inconsistent with the product's intended purpose or safety instructions may not be covered by this warranty.
Certain components naturally wear over time and may not be covered for the full warranty period unless the failure is caused by a manufacturing defect.
Examples may include, where applicable:
Normal deterioration caused by regular use is generally not considered a manufacturing defect.
Product-specific warranty terms may provide different coverage for certain components.
To request warranty support, please contact: support@deeptay.com
Please provide:
Providing clear photos or videos may help us assess the issue more efficiently.
Please do not return the product before receiving instructions from DeepTay.
DeepTay may reasonably inspect or request information necessary to determine whether a reported issue qualifies for warranty coverage.
We may ask customers to complete reasonable troubleshooting steps before approving:
In certain cases, the product or defective component may need to be returned for inspection.
DeepTay reserves the right to decline warranty coverage where the available evidence reasonably indicates that the issue resulted from misuse, accidental damage, unauthorized modification, normal wear, or another excluded cause.
For approved warranty claims involving verified manufacturing defects, DeepTay will determine the appropriate shipping arrangement based on the specific circumstances.
Where a product or component must be returned because of a verified warranty-covered defect, DeepTay may cover reasonable return shipping costs where appropriate.
Customers should not independently arrange a return shipment unless instructed to do so by DeepTay.
Unauthorized shipping expenses may not be reimbursed.
A replacement product or component provided under warranty may be:
where permitted by applicable law.
Replacement products may not always be identical in color, packaging, production batch, or minor cosmetic details if the original version is no longer available.
Any replacement will provide substantially equivalent functionality.
Unless otherwise required by applicable law, a repaired or replacement product will remain covered for the remainder of the original one-year warranty period.
Providing a repair, replacement part, or replacement product does not automatically restart a new 12-month warranty period.
The One-Year Limited Warranty is separate from DeepTay's 30-Day Return & Refund Policy.
The 30-day return period generally applies to eligible returns shortly after delivery.
The one-year warranty applies to eligible manufacturing or quality defects that arise during the applicable warranty period.
A product that is outside the 30-day return period may still qualify for warranty support if the reported issue is covered by this warranty.
Where DeepTay determines that a refund is the appropriate warranty remedy, the refund will generally be issued to the original payment method used for the purchase.
After DeepTay processes the approved refund, it generally takes approximately 1–3 business days for the refund to be processed.
The actual time for funds to appear in your account may vary depending on your bank, card issuer, PayPal, digital wallet provider, or other payment service provider.
This limited warranty applies only to the original purchaser unless otherwise required by applicable law.
The warranty is not intended to replace or limit statutory rights that customers may have under applicable consumer protection laws.
Where applicable law provides greater warranty, product liability, conformity, or consumer rights than those stated in this policy, those mandatory legal rights will apply.
DeepTay's product warranty relates to eligible product defects and functionality.
It does not guarantee:
Customers should consult an appropriately qualified healthcare professional when individual medical circumstances may affect product selection or use.
If you have questions about product warranty coverage or need to submit a warranty claim, please contact:
DeepTay Customer Support
Email: support@deeptay.com
Website: https://deeptay.com/
When contacting us, please include your order number, product information, and a clear description of the issue whenever possible.