At DeepTay, we take the delivery experience seriously and work with reliable logistics partners to deliver medical devices, mobility products, rehabilitation equipment, home-care products, and related healthcare products safely and efficiently.
Last Updated: August 26, 2026
At DeepTay, we take the delivery experience seriously and work with reliable logistics partners to deliver medical devices, mobility products, rehabilitation equipment, home-care products, and related healthcare products safely and efficiently.
Our official website is: https://deeptay.com
If you have any questions regarding shipping or delivery, please contact: support@deeptay.com
DeepTay offers free standard shipping on all orders placed through our official website, unless otherwise stated on the applicable product page or during checkout.
No minimum purchase amount is required for standard shipping.
Additional fees may apply if you select an expedited or special delivery service where available.
Orders generally require 1–3 business days to process before shipment.
Processing time may include:
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Once your order has shipped, you will normally receive a shipping confirmation email containing tracking information where available.
After an order has been processed and shipped, standard delivery generally takes approximately:
7–10 business days
Therefore, the estimated total delivery timeframe is generally:
1–3 business days processing + 7–10 business days shipping
Estimated delivery times begin after the order has been shipped and do not include weekends or public holidays.
Delivery times are estimates only and are not guaranteed.
| Shipping Service | Shipping Cost | Processing Time | Estimated Delivery Time |
|---|---|---|---|
| Standard Shipping | Free | 1–3 business days | 7–10 business days |
Actual delivery availability may vary depending on the destination, product type, warehouse location, product size, and logistics provider.
For certain oversized or specialized medical equipment, delivery times may differ from the standard estimates shown above. Where applicable, additional delivery information will be displayed on the product page, during checkout, or communicated by DeepTay Customer Support.
DeepTay works with established logistics providers to help ensure reliable delivery.
However, delivery may occasionally be delayed due to circumstances outside our reasonable control, including:
We will make reasonable efforts to assist customers when significant delivery issues arise.
Once your order has shipped, you will normally receive a shipping confirmation email with tracking information.
Please allow some time after shipment for the carrier's tracking system to update.
Tracking information may not become active immediately after the shipping label is created.
If your tracking information has not updated for an extended period or you believe there is an issue with your shipment, please contact:
When contacting us, please provide your order number and the email address associated with your order.
Customers are responsible for providing a complete and accurate shipping address before submitting an order.
Please carefully verify:
Incorrect or incomplete shipping information may result in delays, failed delivery, or the package being returned to the sender.
Unless specifically stated otherwise during checkout, DeepTay is unable to ship certain products to:
This restriction is particularly relevant for larger medical devices and products requiring standard residential or commercial delivery.
If you are unsure whether your address is supported, please contact us before placing your order.
If you need to change your shipping address after placing an order, please contact us as soon as possible:
We will make reasonable efforts to update the shipping address if the order has not yet been processed or shipped.
Once the order has entered fulfillment or has been handed over to the carrier, we may no longer be able to modify the delivery address.
DeepTay cannot guarantee successful delivery when an incorrect address was provided by the customer and could not be corrected before shipment.
Where applicable, international orders may be subject to:
Unless expressly stated during checkout, such charges are not included in the product price and are not prepaid by DeepTay.
Any applicable customs duties, import taxes, or other government charges are generally the responsibility of the customer unless otherwise required by law or stated at checkout.
Customs policies vary by country and region, and DeepTay does not control charges imposed by customs or local authorities.
Customs inspections may also cause additional delivery delays.
Certain DeepTay products may be larger or heavier than standard parcel shipments, including some:
These products may require a specialized carrier or additional delivery arrangements.
Delivery times for oversized products may differ from standard parcel delivery times.
Where applicable, customers may be contacted by the carrier or DeepTay Customer Support to coordinate delivery.
Please ensure that the delivery address and contact telephone number provided with your order are accurate.
We strongly recommend inspecting your package as soon as reasonably possible after delivery.
Before discarding the packaging, please check that:
If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as possible at:
Where possible, please provide:
Please retain the original product and packaging while the issue is being reviewed.
If tracking information indicates that your package may be lost or has not moved for an unusually long period, please contact DeepTay Customer Support.
We may work with the carrier to investigate the shipment.
Where a package is confirmed lost during transit and the loss is not attributable to incorrect customer information or other circumstances outside DeepTay's responsibility, we will review the appropriate resolution, which may include:
Any refund will be returned to the original payment method in accordance with our Return & Refund Policy.
If tracking information shows that your package has been delivered but you cannot locate it, we recommend first:
If you still cannot locate the package, please contact:
We will assist with available carrier information and help review the situation.
A shipment may be returned to us if:
Where the delivery failure is attributable to information or actions of the customer, DeepTay may deduct reasonable return shipping or carrier charges from any applicable refund where permitted by law.
If the delivery issue is caused by DeepTay or the carrier, we will review the appropriate resolution without charging the customer for the error.
Depending on product availability and warehouse location, your order may occasionally be shipped in multiple packages.
If this occurs:
If you would like to cancel your order, please contact:
as soon as possible.
We will attempt to cancel the order if it has not yet entered fulfillment or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible.
In that case, you may request a return after delivery in accordance with our Return & Refund Policy.
All delivery times provided by DeepTay are estimates and are expressed in business days, excluding weekends and applicable public holidays.
Although we make reasonable efforts to meet estimated delivery times, DeepTay cannot guarantee delivery on a specific date unless an expressly guaranteed delivery service is offered and selected.
Carrier delays or circumstances beyond our reasonable control do not automatically constitute a product defect or order fulfillment failure.
If you have questions regarding shipping, tracking, delayed deliveries, damaged packages, address changes, or lost shipments, please contact:
When contacting us about a shipment, please include your order number and the email address associated with your order whenever possible.