This Privacy Policy explains how DeepTay collects, uses, shares, stores, and protects personal information when you visit our website, submit a B2B inquiry, request a quote, or contact us.
Last Updated: August 26, 2026
DeepTay values the privacy of our website visitors, customers, distributors, business partners, and other individuals who interact with us.
This Privacy Policy explains how DeepTay ("DeepTay," "we," "us," or "our") collects, uses, shares, stores, and protects personal information when you visit https://deeptay.com/, submit an inquiry, request a quotation, download product information, apply for a distributor partnership, contact our team, or otherwise interact with our business.
This website is primarily intended for business-to-business ("B2B") customers, including medical equipment distributors, DME suppliers, importers, wholesalers, healthcare organizations, institutional buyers, and private-label partners.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
DeepTay provides durable medical equipment, mobility, rehabilitation, homecare, and related medical equipment solutions for global B2B customers.
For the purposes of applicable data protection laws, the data controller responsible for your personal information is:
Legal Company Name: Shentai International Medical (Shenzhen) Co., Ltd.
Brand: DeepTay
Website: https://deeptay.com/
Registered Address: Yongshi Avenue, Shiwan Town, Boluo County, Huizhou City, Guangdong Province, P.R.China
Privacy Contact Email: support@deeptay.com
General Contact Email: support@deeptay.com
If you have questions about this Privacy Policy or how we handle personal information, please contact us using the information above.
We may collect personal information that you provide directly to us, information generated automatically when you use our website, and information received through legitimate business interactions.
When you contact us or submit a form, we may collect information such as:
When you request a quotation, we may collect information required to evaluate your sourcing requirements, including:
We use this information to prepare quotations, evaluate manufacturing feasibility, communicate with you, and manage potential business cooperation.
If you apply to become a DeepTay distributor or business partner, we may collect additional business information, including:
We use this information to evaluate potential distributor and partnership opportunities.
If you contact us regarding an OEM, ODM, or private-label project, we may collect:
This information is used to evaluate technical feasibility, prepare quotations, develop samples, manage projects, and communicate with you.
Where commercially sensitive information is exchanged, additional confidentiality arrangements may be agreed separately between the parties.
When you request access to a product catalog, technical datasheet, certificate, test report, or other document, we may request information such as:
We use this information to provide the requested materials and, where appropriate, follow up regarding your business requirements.
When you visit our website, certain technical information may be collected automatically.
This may include:
We may collect this information using cookies, analytics tools, server logs, and similar technologies.
DeepTay may use cookies and similar technologies to operate the website, understand how visitors use the site, improve website performance, and measure marketing effectiveness.
Cookies may include:
Essential Cookies
Required for the website to function properly.
Analytics Cookies
Help us understand website traffic and user behavior.
Preference Cookies
Remember certain user preferences.
Marketing Cookies
Where applicable, these may help measure advertising performance or deliver more relevant marketing.
Where required by applicable law, non-essential cookies will only be used after appropriate consent has been obtained.
You may manage or disable cookies through your browser settings or our cookie preference tool, where available.
We may use personal information for purposes including:
Business Communication
To respond to inquiries, quotations, distributor applications, OEM / ODM requests, and other business communications.
Product & Service Support
To provide product information, technical documentation, catalogs, samples, quotations, and related support.
Business Relationship Management
To manage prospective and existing customer, distributor, supplier, and business partner relationships.
Order & Project Management
To manage product development, production, quality requirements, logistics, documentation, and related business activities.
Website Improvement
To analyze website usage, identify technical issues, and improve website performance and user experience.
Marketing Communication
Where permitted by law, we may send relevant product updates, company news, catalogs, or business information.
You may opt out of marketing communications at any time.
Security
To detect, prevent, and address fraud, misuse, cybersecurity threats, and unauthorized website activity.
Legal & Regulatory Compliance
To comply with applicable laws, regulations, lawful requests, contractual obligations, and regulatory requirements.
Where the General Data Protection Regulation ("GDPR") or similar laws apply, we process personal information based on one or more appropriate legal grounds.
These may include:
Contractual Necessity
Where processing is necessary to respond to your request, prepare a quotation, manage an order, or perform a contract.
Legitimate Interests
Where processing is necessary for legitimate business purposes, such as:
We consider the impact on your privacy before relying on legitimate interests.
Consent
Where required, we may rely on your consent for activities such as certain marketing communications or non-essential cookies.
You may withdraw your consent at any time.
Legal Obligation
Where processing is necessary to comply with applicable legal or regulatory obligations.
If you request information from us, become a customer, or otherwise interact with our business, we may communicate with you regarding relevant products, services, company updates, or business opportunities where permitted by law.
You can unsubscribe from marketing communications at any time by:
Even if you opt out of marketing messages, we may still send necessary transactional or business communications relating to an existing inquiry, order, contract, or project.
We do not sell personal information in the ordinary meaning of selling personal data for monetary compensation.
We may share personal information with third parties where necessary for legitimate business purposes.
These may include:
Website & IT Providers
Hosting providers, website developers, cybersecurity providers, and IT service providers.
Analytics Providers
Services that help us understand website usage and performance.
CRM & Business Management Providers
Platforms used to manage business inquiries, customer relationships, or business communications.
Email & Communication Providers
Services used to send emails, manage inquiries, or communicate with business contacts.
Logistics & Shipping Partners
Where required to manage samples, orders, or shipments.
Professional Advisors
Lawyers, accountants, auditors, consultants, and other professional advisers.
Government or Regulatory Authorities
Where disclosure is required by law, court order, regulatory obligation, or other lawful request.
Corporate Transactions
Personal information may be disclosed in connection with a merger, acquisition, restructuring, financing, or sale of business assets, subject to applicable law.
Service providers are expected to handle personal information only for appropriate purposes and subject to applicable contractual and legal requirements.
DeepTay operates internationally and may work with customers, service providers, and business partners in multiple countries.
As a result, personal information may be processed or stored outside the country in which it was originally collected.
Where required by applicable law, we take appropriate measures to protect personal information when it is transferred internationally.
These measures may include:
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Retention periods may vary depending on the type of information, the nature of the business relationship, and applicable legal requirements.
When personal information is no longer required, we may delete, anonymize, or securely dispose of it.
We take reasonable technical and organizational measures designed to protect personal information from:
Security measures may include:
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
These rights may be subject to legal limitations and exceptions.
To exercise a privacy right, please contact:
Email: support@deeptay.com
We may need to verify your identity before processing certain requests.
If you are located in the European Economic Area ("EEA"), United Kingdom, or Switzerland, applicable data protection laws may provide additional rights regarding your personal information.
These may include rights relating to:
You may also have the right to lodge a complaint with your local data protection supervisory authority.
Where required, DeepTay will respond to valid privacy requests in accordance with applicable legal deadlines.
If you are a California resident and the California Consumer Privacy Act ("CCPA"), as amended, applies to our processing of your personal information, you may have certain rights under California law.
Depending on the circumstances, these may include the right to:
DeepTay does not discriminate against individuals for exercising applicable privacy rights.
If DeepTay does not engage in activities that legally constitute a "sale" or "sharing" of personal information under California law, we will not represent otherwise.
To submit a California privacy request, contact:
Email: support@deeptay.com
Because DeepTay primarily operates as a B2B business, we frequently process professional contact information relating to employees, representatives, and contacts at customer and partner organizations.
Examples include:
Where this information identifies a natural person, it may still constitute personal information under applicable privacy laws.
We process such information for legitimate B2B communication, sourcing, customer management, supplier management, and partnership purposes.
The DeepTay website is intended for business and professional users and is not directed toward children.
We do not knowingly collect personal information from children through this website.
If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.
Our website may contain links to third-party websites, platforms, social media services, or external resources.
DeepTay is not responsible for the privacy practices, security, or content of third-party websites.
We encourage users to review the privacy policies of third-party services before providing personal information.
DeepTay may maintain business profiles on platforms such as LinkedIn, Facebook, Instagram, YouTube, or other social media platforms.
If you interact with us through these services, the platform may collect and process information according to its own privacy policy.
Information you provide directly to DeepTay through these channels may also be processed for business communication and customer support purposes.
DeepTay does not currently make decisions that produce legal or similarly significant effects on website visitors solely through automated processing.
If this practice changes and applicable law requires additional disclosure, we will update this Privacy Policy accordingly.
We may update this Privacy Policy from time to time to reflect:
When we make changes, we will update the "Last Updated" date at the top of this page.
Where required by law, we may provide additional notice of material changes.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
DeepTay
Legal Company Name: Shentai International Medical (Shenzhen) Co., Ltd.
Address: Yongshi Avenue, Shiwan Town, Boluo County, Huizhou City, Guangdong Province, P.R.China
Email: support@deeptay.com
Website: https://deeptay.com/
For product inquiries, distributor applications, or OEM / ODM cooperation, please use the relevant contact forms available on our website.